Add Video to a Communication Card

Overview

Video is the most engaging content you can add to an info, poll, or trivia card.  Use video to send exclusive content, game/concert/event highlights, messages from the organization and more.

How to add video to an Info Card

• On the Communication Builder. page, select “Choose file” under “Image/Video”

• Choose a video from your device

• Once you tap “Send”, the video will be uploaded and it should display in the “Preview” as well as display the file name and file size

  • NOTE: When hovering the cursor over the “Preview” video, video controls will appear and you will be able to play the video.

  • NOTE: Playback controls in the “Preview” may not match what is currently live in the mobile app.

• You can add a .vtt file for captions or upload a video that contains audio for audio descriptions. This will allow you to keep the content of your video accessible to users with hearing and vision impairments.

• Finish filling out the content for your Communication Card then click “Next” in the bottom right hand corner to be redirected to schedule your communication.

• Once you have sent the comm, it will appear in under the appropiate tab in the
  ”Communications” cage

• Once done processing, your video will appear in the “Sent” column

Technical requirements

• Recommended

  • Shorter videos, under 3 minutes (think highlight reels)

  • For longer videos, keep them under 10 minutes in length and under 500MB in file size

  • The file format MP4 is great for videos because they are already preprocessed and help minimize the file size

• Supported

  • 1GB is the maximum file size supported

  • MP4, WebM, WAV, MOV, M4V formats are supported (this applies to audio description files as well).

  • When adding captions, only .VTT formats are supported.

💡 Tip: Preprocessing videos to help shrink the file size

💡 Tip: Consider utilizing a provider like YouTube to upload your videos and then integrate the videos into your app communications and/or add a video channel section