Overview
Our mobile apps offer several ways to sign in. Which options you see depends on your organization's setup, and the list can differ between signing in and creating an account. You may see one or more of the following:
Email
Google
Apple
Facebook
Ticketmaster
SeatGeek
Tessitura or nLiven (organization-specific ticketing sign-in)
Some apps also show a Skip link at the top of the sign-in screen, which lets you browse without an account. You can sign in later from within the app.
If you're having trouble signing in, this guide can help you identify the correct method and resolve common issues. New to the app? See Fan Registration.
Sign In with Email
Use your email address and password to access your account.
How to Sign In
On the welcome screen, tap Continue with Email.
Enter your email address.
Enter your password.
Tap Continue.
Having Trouble?
Make sure you're using the same email address associated with your account.
If you've forgotten your password, select Forgot password to receive a password reset email.
Check your spam or junk folder if you don't receive the reset email.
Verify that you originally created your account using Email. If you registered using Google, Apple, Facebook, or another sign-in method, continue using that same option rather than entering an email address and password.
If you're unsure which method was used to create your account, try the other available sign-in options.
Common Error Messages
"Could not locate a user with this email address"
This message appears when you use Forgot password with an email address that has no account. It does not appear on the sign-in screen itself.
Possible Causes:
The email address was entered incorrectly.
The account was created using a different email address.
The account was originally created using Google, Apple, Facebook, or another sign-in method.
The account has not yet been registered.
Recommended Actions:
Verify the email address is spelled correctly.
Try any alternate email addresses you may have used.
Attempt to sign in using another available sign-in method.
Contact support if you believe an account should exist.
"We couldn't sign you in"
The full message reads: "The email address and password combination you entered don't match." The app shows it for any failed email sign-in, so it doesn't tell you whether the email or the password was wrong.
Possible Causes:
Incorrect password.
Incorrect email address.
The account was created using a social sign-in provider rather than Email.
A temporary connectivity issue occurred during authentication.
Recommended Actions:
Tap Try again and re-enter your email address and password.
Tap Forgot Password to reset your password.
Confirm you originally created your account using Email.
Check your internet connection and try again.
If the issue persists, contact support for assistance.
Sign In with Google
Use your Google account for quick and secure access without creating a separate password.
How to Sign In
Tap Continue with Google.
Select your Google account.
Complete the Google sign-in process.
Having Trouble?
Make sure you're selecting the correct Google account.
If you have multiple Google accounts, try signing out and selecting a different account.
Ensure your device is connected to the internet.
If you return to the sign-in screen without being signed in, try again or use another sign-in option.
If you receive an "Incorrect Password" message while signing in with Google, the password must be reset through your Google account. Passwords used for Google Sign-In are managed by Google and cannot be reset through the mobile app.
To reset your Google password, visit Google's account recovery page and follow the prompts to regain access to your account.
Sign In with Apple
Use your Apple ID to securely sign in to the app.
How to Sign In
Tap Continue with Apple.
Complete the Apple authentication process using Face ID, Touch ID, or your Apple ID password.
Important Note
Apple offers a feature called Hide My Email, which may create a private email address when you sign in. If you're having trouble locating your account, you may have originally signed up using this private email address. Signing in with a different Apple ID creates a new account.
Having Trouble?
Verify you are signing in with the same Apple ID used when you first created your account.
Ensure your Apple ID is active and functioning properly.
If you see "Something went wrong," close the app, reopen it, and try again.
Sign In with Facebook
Use your Facebook account to access the app quickly and easily.
How to Sign In
Tap Continue with Facebook.
Enter your Facebook credentials if prompted.
Approve the request to share your public profile and email address.
Having Trouble?
Make sure you're logged into the correct Facebook account.
Try signing out of Facebook and signing back in.
Update the Facebook app if authentication is not working properly.
Sign In with Ticketmaster
Use your Ticketmaster account to access ticket-related features and information within the app.
How to Sign In
Tap Continue with Ticketmaster.
Enter your Ticketmaster credentials.
Complete the sign-in process.
Having Trouble?
Verify your Ticketmaster email address and password.
If needed, reset your password directly through Ticketmaster.
Ensure you're signing in with the same Ticketmaster account used to purchase or manage your tickets.
Sign In with SeatGeek
Use your SeatGeek account to access your tickets within the app.
How to Sign In
Tap Continue with SeatGeek.
Enter your SeatGeek credentials.
Complete the sign-in process.
Having Trouble?
Verify your SeatGeek email address and password.
If needed, reset your password directly through SeatGeek.
If you see an error message, try again. Contact support if it continues.
Sign In with Your Ticketing Account (Tessitura or nLiven)
Some organizations let fans sign in with their ticketing account. The button uses a name set by your organization, so it may not read "Continue with …".
How to Sign In
Tap your organization's ticketing sign-in button.
Tessitura: enter your email address and password, then tap Continue. nLiven: complete the sign-in screen that opens.
Having Trouble?
Use the same email address and password you use with your organization's ticketing account.
For Tessitura, Forgot password opens your organization's password reset page in your browser. If it isn't available, contact your organization.
If you see "We couldn't sign you in," check your credentials and try again.
General Troubleshooting Tips
If you're unable to sign in:
Verify you have an active internet connection.
Update the app to the latest version available.
Close and reopen the app.
Restart your device.
Double-check that you're using the correct sign-in method.
For example, if you originally signed up with Google, you may need to continue using Continue with Google rather than entering an email and password.
Need Additional Assistance?
If you're still unable to access your account, please contact our support team and provide:
The email address associated with your account
The sign-in method you're using
A screenshot of any error message you receive
This information will help us resolve your issue as quickly as possible.