*The first troubleshooting step is to verify the user is logging in to the app using the Ticketmaster log in option from the app launch screen. If the Ticketmaster log in option here does not exist, sign up for the app using email then access the tickets section to sign in with Ticketmaster.

iOS Troubleshooting Steps

Step 1:

Within the ticketing SDK, click on Logout in the top right corner, then log back in

Step 2:

If step 1 does not work, force close the app, then reopen it and try again

Step 3:

If steps 1 and 2 don’t work, uninstall the app and reinstall (this will ensure that you are on the most up-to-date version of the app)

Android Troubleshooting Steps

Step 1:

Within the ticketing SDK, click on the 3 dots in the top right corner, log out, then log back in

Step 2:

If step 1 does not work, force close the app, then reopen it and try again

Step 3:

If steps 1 and 2 don’t work, clear the storage/cache and data of your app, then reopen it and try again

Step 4:

If steps 1, 2, and 3 don’t work, uninstall the app and reinstall (this will ensure that you are on the most up-to-date version of the app)