How do I access my mobile tickets?
Depending on how you configured your mobile app experience, fans can access their tickets through a couple different avenues:
Tickets Tab: Via the bottom navigation; could be integrated via an SDK **recommended (if available)
Tickets Tab > Button List/Button Matrix: Through a standard web link to the ticketing provider's website (Fans cannot add tickets to their mobile wallet via the provider's website)
Image Widget Takes the fan to the ticketing providers website
How do I configure the Tickets SDK (if available)?
To configure the Tickets SDK, Log into App Manager and go the the Tickets tab (or where the SDK will live). Select Edit on the widget that you are wanting to link the SDK to > Link to App Content > Under Page or Content select Ticketmaster, Ticketmaster SDK or other ticketing SDK that may be applicable.
What if I don’t know my log-in credentials?
If a fan does not know their log-in credentials for the mobile app, they can click on ‘Forgot Password’ upon signing in to have an email sent with the ability to reset. It is also possible that a fan never registered for the app, and simply downloaded the app. Registration in a FanThreeSixty app is not required to access tickets.
If a fan does not know their log-in credentials for their ticketing provider, they will need to reach out directly to the ticketing provider to reset.
Do I have to log-into the app and ticketing separately?
This depends on the ticketing provider. Some ticketing providers have the capability of passing a fan's log-in credentials along to FanThreeSixty upon initial registration in the app, preventing the fan from needing to log-in again to the ticketing provider once in the app. However, many ticketing providers lack this functionality, so it is likely required for a fan to log-in to the ticketing provider once they are in a FanThreeSixty app.
Can I save my tickets to my wallet?
This depends on the ticketing providers functionality built into the SDK. If they provide the ability to save to your wallet, then they will be available through the SDK. If you are linking out to the provider's website, fans cannot download their tickets to the mobile wallet.
What if the venue doesn’t have wifi and I can’t get cell reception?
FanThreeSixty always recommends that fans load their tickets on their phones ahead of an event to prevent any potential issues that could occur with cell or wifi reception.